Oh dear. We're glad you want to hear from us, and sorry that you're not!
First, please check your spam or junk folder. If you find a notification from Ditto, please:
whitelist us / add us to your safe senders list (this process varies by email provider - just reach out if you need help troubleshooting)
let us know! This isn't strictly necessary for your OWN purposes, but we'd appreciate it. It helps us to know if this is happening so that we can proactively address it.